Optimal Vision is data controllers of your personal information for the purposes of any data-protection legislation that applies. You can contact the Optimal Vision Data Protection Officer at at 22A Harley Street, London W1G 9BP.
We may collect and process information about you including:
We mainly collect this information from you when you give it to us voluntarily, but we may also collect it from other sources if it is legal to do so. This includes from the NHS or other healthcare providers, institutions or people you have authorised to provide information on your behalf (for example, parents or guardians), third-party service providers, government, tax or law enforcement agencies, and others. We can also combine this information with information from public sources.
We may also collect personal information about you from your use of other Optimal Vision websites or services.
We may use your personal information for:
Any processing we carry out will be done under the legal basis of performing our contract with you.
We may use the information for:
We may do this if we have legitimate interests in carrying out direct marketing, in measuring the level of customer satisfaction, in improving our services, and in managing our relationship with you.
We may also use the information for:
We can do this if it is in our legitimate interest. For example, we may carry out identity checks or checks to identify any problems with your payment details.
We also may use the information to:
We may do this if we have to by law.
If you contact us through the website (or by email at [email protected]), you will be giving us personal information about yourself, including your email address, name and contact details. This may also include medical information if you have given it to us.
If you are simply browsing our website, we will not collect any information which will identify you by name. However, we will collect information using cookies or traffic data which uses IP addresses or other numeric identifiers, which analyse how people use our website.
More information on cookies is set out in section 7 below.
We and other members of the Optimal Vision will keep personal information for as long as is reasonably necessary (or as defined under healthcare laws and regulations which apply) to provide services, including aftercare services, and to maintain records as needed to satisfy tax and other legal or regulatory requirements, as well as to protect and defend against claims.
We may reveal your personal information to other people, including in the following circumstances.
Your personal information may be transferred to, stored and processed in one or more countries outside the European Economic Area (EEA), including Guernsey. Guernsey’s data-protection laws are similar to those in the EU and so these transfers are allowed.
If we transfer your personal information to others outside of the EEA, we take extra steps in line with data-protection laws. These include contract terms approved by the EU Commission with the relevant organisations receiving your personal information, whether members of the Optimal Vision or not.
We also take reasonable steps to make sure your personal information is adequately protected in line with the requirements of the UK data protection law.
You can update or change your personal information by contacting [email protected]
You have certain rights under UK data protection legislation, including the option to:
To ask for any of the above rights please contact [email protected]
You have a right to complain to the Information Commissioner’s Office. They can investigate whether organisations are keeping to data protection law. See ico.org.uk
We may use your personal information to contact you about our services.
To make sure that you continue to receive excellent healthcare, we will send you non-marketing material, such as appointment reminders and notices to remind you when your current prescription ends.
You may change your marketing preferences at any time by emailing [email protected] or phoning the customer service team on 020 7183 3725.
You can choose to stop receiving marketing emails from us by following the unsubscribe link and instructions on the marketing emails we send you.
We use a variety of security technology and procedures to help protect your personal information from unauthorised access and use. Examples of these are shown below.
We have no control over the contents of other websites or resources which are linked to our website. We accept no responsibility for them or the privacy practices they use, or for any loss or damage that may arise from you using those websites or resources.
Last updated 01 Oct 2019
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I recently had my ICL surgery done. It feels like a miracle being able to see again without glasses. The journey from the initial phone call up until the actual surgery was first class. I highly recommend this place. Thanks very much to everyone in the Optimal Vision clinic!
Really appreciated the friendliness of all staff, and their willingness to go above and beyond to make me feel at ease about the procedure.
Excellent service from start to finish. It worth every penny.
I had LASIK Eye Surgery in Optimal Vision Clinic and I always scared to do this, but it wasn't like that I imagined. I only feel uncomfortable for a day and it all went very well and If I knew it is so easy, I would do it 5 years ago.
I have had to change the power of my glasses frequently! Optimal Vision offered me the best solution with LASIK eye surgery. Now I can read tiny write ups without glasses. Best clinic with the best treatment.
My experience at Optimal Vision has been amazing and had a cataract surgery and now I feel more confident. Staff are very professional; from the front desk all the way to the surgeons. The clinic itself is very modern and well located. It is close to a tube station, coffee shops and restaurants.
My mother had to replace her lens and as she has a heart disease we couldn't just trust to any clinic and do it, after searching and asking many people, we were recommended to this clinic, we went there and the doctor assured us about my mother condition and he was very confident to do this surgery and we trusted him. My mother has done the surgery without any problems and all was good. We can not thank Dr Mani enough.
Just had my lasik laser eye surgey done. I can’t express how pleased I am. The clinic is very well run and can’t recommend them highly enough
Optimal Vision is the best ever laser eye surgery clinic in London! My family faces numerous eye issue and we totally rely on it. Recently, my dad performed the cataract surgery and is amazed with the results. Highly recommended!
I was looking for an eye clinic in London and was recommended to go to Optimal Vision. I am very glad that I did. The staff and the doctors are the best and my laser eye surgery is booked.