Optimal Vision is data controllers of your personal information for the purposes of any data-protection legislation that applies. You can contact the Optimal Vision Data Protection Officer at at 22A Harley Street, London W1G 9BP.
We may collect and process information about you including:
We mainly collect this information from you when you give it to us voluntarily, but we may also collect it from other sources if it is legal to do so. This includes from the NHS or other healthcare providers, institutions or people you have authorised to provide information on your behalf (for example, parents or guardians), third-party service providers, government, tax or law enforcement agencies, and others. We can also combine this information with information from public sources.
We may also collect personal information about you from your use of other Optimal Vision websites or services.
We may use your personal information for:
Any processing we carry out will be done under the legal basis of performing our contract with you.
We may use the information for:
We may do this if we have legitimate interests in carrying out direct marketing, in measuring the level of customer satisfaction, in improving our services, and in managing our relationship with you.
We may also use the information for:
We can do this if it is in our legitimate interest. For example, we may carry out identity checks or checks to identify any problems with your payment details.
We also may use the information to:
We may do this if we have to by law.
If you contact us through the website (or by email at [email protected]), you will be giving us personal information about yourself, including your email address, name and contact details. This may also include medical information if you have given it to us.
If you are simply browsing our website, we will not collect any information which will identify you by name. However, we will collect information using cookies or traffic data which uses IP addresses or other numeric identifiers, which analyse how people use our website.
More information on cookies is set out in section 7 below.
We and other members of the Optimal Vision will keep personal information for as long as is reasonably necessary (or as defined under healthcare laws and regulations which apply) to provide services, including aftercare services, and to maintain records as needed to satisfy tax and other legal or regulatory requirements, as well as to protect and defend against claims.
We may reveal your personal information to other people, including in the following circumstances.
Your personal information may be transferred to, stored and processed in one or more countries outside the European Economic Area (EEA), including Guernsey. Guernsey’s data-protection laws are similar to those in the EU and so these transfers are allowed.
If we transfer your personal information to others outside of the EEA, we take extra steps in line with data-protection laws. These include contract terms approved by the EU Commission with the relevant organisations receiving your personal information, whether members of the Optimal Vision or not.
We also take reasonable steps to make sure your personal information is adequately protected in line with the requirements of the UK data protection law.
You can update or change your personal information by contacting [email protected]
You have certain rights under UK data protection legislation, including the option to:
To ask for any of the above rights please contact [email protected]
You have a right to complain to the Information Commissioner’s Office. They can investigate whether organisations are keeping to data protection law. See ico.org.uk
We may use your personal information to contact you about our services.
To make sure that you continue to receive excellent healthcare, we will send you non-marketing material, such as appointment reminders and notices to remind you when your current prescription ends.
You may change your marketing preferences at any time by emailing [email protected] or phoning the customer service team on 020 7183 3725.
You can choose to stop receiving marketing emails from us by following the unsubscribe link and instructions on the marketing emails we send you.
We use a variety of security technology and procedures to help protect your personal information from unauthorised access and use. Examples of these are shown below.
We have no control over the contents of other websites or resources which are linked to our website. We accept no responsibility for them or the privacy practices they use, or for any loss or damage that may arise from you using those websites or resources.
Last updated 01 Oct 2019
© Optimal Vision 2019. All rights reserved.
I had an absolutely wonderful experience doing Lasik at this clinic. Their entire staff was extremely professional and courteous throughout the entire process.
My surgeon was wonderful, made me feel entirely at ease before and during surgery. Highly recommended.
Laser eye surgery, now glasses free after 23 years! :)
I have always thought about laser, I have worn glasses for 23 years. I was very anxious, worried about the what ifs. I had an appointment with Dr Mani, he explained everything to me and I decided to go ahead with the surgery. It was so fast, Dr Mani did remind me to be patient and I think this is very important. I am now glasses free and hoping this will continue! After care was good, a week after surgery I was concerned and Dr Mani invited me down to check my eyes to be sure all was ok. Thank you
LASIK with Dr. Mani
I had LASIK surgery with Dr. Mani. It was painless, smooth, and everything went well. The staff and Dr. Mani are all friendly and will answer all questions asked. Will recommend 100%! Thank you!
I had a great experience performing my laser eye surgery at Optimal Vision Clinic. All the staffs are very helpful, co-operative and supportive throughout the treatment process. On the first call, they explained the entire procedure in details and gave necessary instructions at every stage. My eye surgeon made me feel comfortable and relaxed before and during the procedure. Aftercare was done properly with a thorough check-up of my eyes. I would like to recommend this clinic to everyone!
Very happy and impressed with the highly professional care and service I’ve received at the Optimal Vision clinic. Dr Mani is so professional, and he explained everything about Laser surgery and answered all my questions. The surgery was quick and almost completely painless. My eyes have healed perfectly and quickly. I would highly recommend this clinic.
My husband had been experiencing discomfort in his left eye since July and was seen by various doctors/consultants even at the Queen Mary’s hospital but no abnormalities were found.
This week Dr. Mani discovered the fault which happened to be Retina detachment with three tears.
Dr. Mani’s preciseness and his perfectionist attitude to attention to details, detected the source of the main issue and saved my husband’s eye. We feel utterly grateful and can not recommend him enough for his excellence.